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Customer performance · 90 days
Overflow answered. Hospitality protected.
Across 90 days, Axify helped DÍON convert guest calls into completed bookings and visible commercial opportunity—while its team stayed focused on the experience inside the venue.
SevenRooms AI integration results at DÍON Dublin
Across 90 days, Axify managed 3,802 calls, completed 415 bookings through DÍON’s connected SevenRooms workflow, returned 317 hours to the team and achieved a 98.5% guest success rate. The deployment supported more than €751k in reservation and event opportunity.
The experience begins before the guest reaches the rooftop.
DÍON is Dublin’s MICHELIN Guide rooftop restaurant, lounge and bar, set above the city at One Central Plaza. Its proposition is distinctly Irish: warm, intuitive hospitality delivered in an elevated setting without becoming distant or formal.
That hospitality begins when someone calls to reserve a table, change an arrival time, ask about a dietary requirement or plan a celebration. These calls are valuable—but they do not wait for a quiet moment.
They arrive during service, after hours and while the team is already looking after the guests in front of them. At that point, overflow is no longer just a call-handling issue. It is guest demand that needs a capable next step.
90 days of overflow demand, converted into outcomes.
The result was more than a high answer rate. Guest intent became completed bookings, visible event opportunity and meaningful time returned to DÍON’s team.
Source: Axify deployment reporting across a 90-day period. The €751k+ figure represents identified reservation and event opportunity supported, not recognised revenue. Individual results vary.
An unanswered call is rarely just an administrative inconvenience.
It may be a couple ready to reserve dinner, a guest trying to amend an existing booking, a group comparing dates for a celebration or a corporate organiser considering a private event.
The phone competes directly with guests already inside the venue.
High-intent demand keeps arriving after the team has finished for the day.
Booking changes and event enquiries need more than a generic recorded message.
From overflow call to completed work.
The guest does not need to understand the venue’s technology stack. They need one capable conversation and a clear outcome.
The guest calls
For a table, a booking change, venue information or a private-event enquiry.
Axify understands
Axi interprets the intent, responds in DÍON’s tone and completes or routes the supported work.
SevenRooms stays connected
Supported reservation work is completed in the operating environment the team already uses.
The conversational AI layer: answering, understanding, completing, qualifying and routing guest intent.
The reservation and guest-management platform: maintaining the connected booking and guest record.
The objective was never to remove people from hospitality.
It was to protect the work that only people can do. Every hour returned gives the DÍON team more time to welcome guests, read the room, solve nuanced problems and deliver the warmth that defines the venue.
Meanwhile, guests calling from outside the restaurant receive a responsive extension of that experience.
Our team creates the experience. Axify helps make sure guests can reach it.
Commercial opportunity becomes visible.
The €751k+ result represents reservation and event opportunity supported during the measurement period—not recognised revenue. That distinction is important, but so is the visibility the figure provides.
Without consistent call coverage, an operator may never know how much demand was present in missed calls, incomplete enquiries or conversations that ended before reaching the right team. By understanding booking intent, event requirements and unresolved demand, Axify helps make that opportunity measurable.
Reservation and event demand identified and progressed across the 90-day deployment.
Time recovered for the people delivering the experience inside the venue.
What the DÍON results demonstrate
Axify, DÍON and SevenRooms
Does Axify replace SevenRooms?
No. SevenRooms remains the reservation and guest-management platform. Axify works alongside it, helping guests access supported reservation workflows through natural phone conversations.
What did Axify achieve at DÍON Dublin?
Across 90 days, Axify managed 3,802 calls, completed 415 bookings, returned 317 hours to the team, achieved a 98.5% guest success rate and supported more than €751k in reservation and event opportunity.
Can Axify support private-event enquiries?
Yes. Axify can capture event intent, collect relevant information, answer approved initial questions and route qualified opportunities to the appropriate team or workflow.
Can Axify manage existing reservations?
Axify can support enabled booking changes and reservation-management workflows that comply with the venue’s configuration and operating rules. Requests requiring judgement or an exception can be escalated.
Is Axify only used when a venue is closed?
No. Venues can use Axify for after-hours coverage, overflow during busy service periods or as the first point of contact for selected call types. The operating model can be configured around each venue’s needs.
Turn more SevenRooms demand into completed work.
If your venue uses SevenRooms and still loses valuable calls during service or after hours, see how Axify can support reservations, booking changes, venue enquiries and private-event opportunities through one connected guest conversation.
