FAQs

• What is Axify?

  Axify is an AI-driven assistant specializing in service bookings, designed to streamline operations and improve customer engagement for hospitality businesses. With Axi, your always-on, always friendly helper, you will never miss a booking opportunity again.

• How does Axify differ from a standard booking system?

  Axify works alongside your booking system, capturing phone calls and supporting customers through their entire booking journey, providing personalised and efficient booking experiences.

• Will Axify integrate with my current reservation system?

  Yes, Axify is built for easy integration with existing reservation systems or diary systems, enhancing functionality without disrupting your current setup.

• I can’t see my reservation system in your list of integration partners. Is this a problem?

  No, we are growing our list of integration partners all the time. Get in touch and we can discuss setting up your business with your existing system quickly.

• Is Axify easy to use for my team and customers?

  Absolutely. Axify is designed with user-friendliness in mind. For your team, there is no new system to learn or integrate into your business. For your customers, they simply call the phone number they always have, click through on a weblink as they normally would, and speak to Axi to book. It’s intuitive and will ensure bookings get capture first time, every time.

• Can Axify handle special requests from customers?

  Yes, Axify intelligent AI is trained on sector and business specific context so it can simply understand and communicate with your customers as your staff would.

• What happens if Axify can't answer a customer's question?

  Axify is equipped with a fallback mechanism to redirect customers to human staff members for further assistance, ensuring no query goes unresolved and no booking opportunity is missed.

• How will Axify improve my business operations?

  By automating bookings and inquiries, Axify reduces your team’s workload, prevents missed opportunities, and elevates customer satisfaction, allowing you to maximise revenue opportunities, maximise your team’s time and maximise your customer experience.

• Is Axify secure and compliant with data protection laws?

  Yes, Axify adheres to strict data protection policies, ensuring customer data is handled securely and in compliance with all data protection and privacy legislation in the regions in which we operate.

• How does Axify's AI get smarter over time?

  Axify learns from every interaction, continually improving its responses and recommendations to serve your customers better.

• How much does Axify cost?

  Axify offers scalable subscription plans starting as low as $189 per month tailored to the size and needs of your business, ensuring you get value for money. Contact us to receive a full quote and learn more about the compelling ROI proposition that Axify will deliver your business.

• Can Axify support multiple locations for my business?

  Yes, Axify is designed to scale with your business, supporting multiple locations seamlessly.

• How quickly can Axify be set up in my business?

  Axify can be up and running quickly, often within 24 hours, ensuring minimal disruption and immediate benefits. It’s as simple as providing us some operational details, signing onto a service package of your choice, download a line of code for your digital bookings and/or follow our instructions to redirect a phone line to Axi, and you’re away. It’s that simple.

• How will Axify impact my customer's experience?

  We all experience the frustration of trying to manage the many various service appointment bookings we have in our lives. Axi will ensure that your customer will get their needs met first time, every time, in their time. No more engaged signals, no more call backs, no more complex booking processes. Axify provides your customers with a quick, responsive, and personalized booking experience, significantly improving their satisfaction and loyalty.

• Is Axify a booking system?

  No, Axify augments your existing booking system or your calendar by capturing phone calls and supporting customers through to completing a booking in your current booking system.