We’re excited to announce the launch of the ResDiary x Axify partnership — a new integration designed to help hospitality operators turn more phone enquiries into confirmed bookings, while protecting guest experience and reducing pressure on teams during peak service.
Phone calls remain one of the highest-intent channels in hospitality. They’re also one of the hardest to reliably service: demand spikes at the exact moments teams are busiest, calls go unanswered, and great guests end up in voicemail (or booking elsewhere). This partnership is built to solve that in a practical way — by connecting Axify’s AI voice agent directly with ResDiary so bookings, changes, and guest requests can be handled quickly and accurately.
Why this partnership matters
Most venues don’t lose bookings because they don’t have demand — they lose bookings because they can’t respond fast enough. Lunch rush, dinner rush, weekends, events, unexpected staff shortages… the phone doesn’t wait.
With ResDiary x Axify, venues can:
• Answer every call, even during the busiest periods
• Convert more enquiries into confirmed reservations
• Reduce the load on front-of-house and reservations teams
• Deliver consistent, brand-aligned guest interactions
• Provide fast answers to common questions (opening hours, menus, accessibility, policies, parking, events, etc.)
• Capture better guest information and requests without rushed conversations
In short: more bookings, fewer missed calls, better guest experience — without needing to add headcount just to keep up with the phone.
What Axify brings
Axify is an AI voice platform built specifically for hospitality, designed to handle real-world guest interactions end-to-end. Our AI agent answers calls in a natural voice, understands intent, and completes tasks — like taking a booking, modifying an existing reservation, handling cancellations, or answering venue questions — while maintaining the tone and standards your brand expects.
We’ve built Axify around the realities of hospitality: complex enquiries, multiple services and offerings, nuanced policies, and the need for “human-feel” conversations that don’t sound robotic. The platform continuously improves through feedback loops and production learnings, with operator control over what the agent can do, when it should hand off, and how it should respond.
What the ResDiary integration enables
ResDiary is a powerful reservations and table management system trusted by venues globally. By integrating Axify with ResDiary, we’re enabling a smoother path from guest intent to confirmed booking — without manual re-entry, missed details, or long hold times.
With the integration live, Axify can support workflows such as:
Real-time availability checks
When a guest calls, the agent can check availability based on party size, date/time preferences, and seating requirements — helping guests land the best option quickly.
New bookings
The agent can create reservations in ResDiary, confirm details with the guest, and help reduce booking friction in peak periods.
Modifications and cancellations
Guests often call to shift times, change party size, add notes, or cancel. Axify can manage these flows cleanly, freeing up your team.
Venue questions that influence conversion
Many calls are “booking-adjacent”: dress code, kid-friendly options, accessibility, parking, dietary requirements, private dining, group bookings, event details, and more. Axify can answer confidently using your venue knowledge base — and guide guests into a reservation when appropriate.
Escalation when it matters
Some calls should go to a human — VIP guests, complex requests, complaints, or anything you choose. The system can escalate to your team based on rules you define, with context captured so staff aren’t starting from scratch.
How it works (in practice)
Operators don’t need a complicated replatforming project to see value. The typical rollout looks like:
Step 1: Configure the venue knowledge base
We load and confirm the essentials: opening hours, policies, dining options, special notes, FAQs, and brand tone.
Step 2: Connect ResDiary
We enable the integration so Axify can perform booking actions and reference availability.
Step 3: Decide your operating mode
Some venues start with overflow (Axify handles calls when staff can’t answer). Others go agent-first for specific hours or call types. We’ll recommend a setup based on your call patterns and team coverage.
Step 4: Launch, monitor, and improve
We track outcomes like AI-handled rate, booking success rate, guest sentiment, and escalation reasons. Then we tune the agent and knowledge base to lift conversion and quality over time.
What operators can expect
This partnership is built to make day-to-day operations easier — not more complex. Here are the outcomes we’re targeting with venues:
Fewer missed calls and abandoned enquiries
Answering every call matters, but answering quickly matters even more. Axify ensures guests get a response even when the venue is in full service mode.
Higher booking conversion from phone
By removing hold times and reducing friction, more guests move from enquiry to booking.
More time back for your team
Instead of spending peak periods on repetitive calls, teams can focus on in-venue experience: greeting, service, upsells, and human connection.
Consistency across multi-site groups
For groups operating multiple venues, Axify helps deliver consistent policies, tone, and guest support — while still allowing venue-specific nuance.
Better insight into guest demand
Call data can reveal patterns: when guests want to book, what they ask, where “no availability” happens most, and what changes could lift covers (hours, seating rules, booking pacing, etc.).
Who this is for
The ResDiary x Axify integration is ideal for:
• Busy restaurants where peak-time phone demand exceeds staff coverage
• Multi-venue hospitality groups seeking consistency and scalability
• Venues with high enquiry complexity (events, functions, dietary needs, premium experiences)
• Teams looking to improve guest experience without adding operational burden
• Operators who want a controlled, brand-safe approach to AI in customer interactions
A note on guest experience and brand
We know the bar is high in hospitality. “Good enough” doesn’t cut it — especially for premium brands. This is why Axify is designed for operator control:
• You choose the tone of voice and boundaries
• You can start small (overflow, limited flows) and expand over time
• You can review interactions and continuously refine behaviour
• You can define when to hand off to humans and how that happens
The goal is not to replace the human touch — it’s to protect it by removing the operational pressure that makes it hard to deliver.
Getting started
If you’re a ResDiary operator, getting started is straightforward. We’ll help you assess your current call patterns, recommend an operating model (overflow vs agent-first), configure venue knowledge, connect the integration, and go live with a measured rollout.
If you’d like to explore the integration, speak with our team about a pilot, or see a demo, get in touch and we’ll walk you through what it would look like for your venues.
About Axify
Axify builds AI voice agents for hospitality, designed to handle real guest interactions end-to-end — all while maintaining brand experience. Our platform helps operators capture more demand, reduce missed calls, and return time to teams during peak periods.
About ResDiary
ResDiary is a reservations and table management platform used by hospitality venues to manage bookings, seating, and guest experiences.
