OpenTable in multi-site hospitality
Built around the guest journey. Proven with leading groups.
Multi-venue examples for connected guest journeys, shaped around local identity and operating context.
The conversion gap
OpenTable creates demand. The conversation still has to convert.
OpenTable helps restaurants be discovered, booked and managed through one connected reservation platform. Its network fills more than two billion seats annually, while its reservation and waitlist tools help operators maximise seatings and run smoother shifts.
But high-intent demand does not arrive through one channel. Guests still call when they need reassurance, when a booking is more complicated than a standard table, or when they need an answer before they are ready to commit. That is the moment when a live opportunity can become a missed call.
The OpenTable Voice AI integration gives the phone the same ability to complete work that guests expect online. Axify answers in the venue’s tone, understands the guest’s intent, uses connected OpenTable information and guides the conversation towards a confirmed booking or the correct next action.
of restaurants reportedly struggle to answer calls during busy periods.
Source: OpenTable Voice AI.
More than a table
Not every booking is a standard reservation.
OpenTable Experiences let restaurants offer chef’s tables, tasting menus, prepaid events, special menus, classes and other bookable moments. Each can carry different availability, pricing, turn times, payment requirements and cancellation terms.
That makes the quality of the conversation commercially important. A basic answering tool can repeat a description. A hospitality AI concierge must explain the material differences accurately, preserve the configured terms and move the guest through the right booking path.
Find the right table.
Date, time, party size, seating preference and live availability lead to a clear reservation choice.
Choose the right experience.
Inclusions, price, fees, payment requirements, turn time and cancellation terms become part of the decision.
Source: OpenTable Experiences Australia. The 36% and 78% figures are OpenTable-reported Australian statistics.
End-to-end guest journey
How the OpenTable Voice AI integration works.
A guest asks: “Is the deposit for the seasonal tasting menu per person or per table, and can I change the party size later?” Axify connects that question to the configured OpenTable booking journey.
Understand the request
Capture date, time, party size, flexibility, area and whether the guest wants a table or Experience.
Search OpenTable
Use live availability and return valid choices instead of a static opening-hours answer.
Explain the product
Communicate approved inclusions, price structure, fees, payment requirements and cancellation terms.
Capture and confirm
Collect guest identity, contact information, dietary needs and supported notes, then confirm exactly what was booked and on what terms.
Manage or escalate
Support permitted changes or cancellations and route policy exceptions, payment adjustments or unsupported work with context.
A clear choice, with the material terms understood before they commit.
A clean reservation in OpenTable, created under the configured booking rules.
One connected operating view
The source of truth stays connected.
With the OpenTable Voice AI integration, OpenTable remains the reservation platform. Axify does not create a second inventory, ask the host team to manage another diary or hide booking changes inside an AI transcript. Supported work is completed in OpenTable so the team can manage online, partner and conversational bookings from the operating view it already uses.
This matters most when policies, prepayments and Experiences are involved. The guest should hear the same material terms carried by the configured booking journey. When something cannot be completed safely or accurately, Axify routes it instead of improvising.
Reservation source of truth
Live availability, booking products, guest details, policies and supported reservation actions stay connected to OpenTable.
Conversational AI workforce
Guest intent is understood in natural language and connected to booking, information, event and escalation workflows.
Beyond the table
One conversation across the hospitality stack.
A call to a restaurant is not always only about dining. The same guest may ask about a private event, accommodation, transport, takeaway, parking or lost property. Axify connects the conversation to the relevant system or person while OpenTable continues to manage the reservation work that belongs in OpenTable.
The guest does not need to understand the venue’s technology map. They need one clear, capable point of service that can complete the work or take them to someone who can.
Axify understands the intent.
Then completes, qualifies or routes the work with context.
OpenTable
Qualify and route
Connect the stay
Arrange and route
Complete the order
Answer approved questions
Capture and hand off
Qualitative group showcase
The Apollo Restaurant Group: consistency without sameness.
The Apollo Restaurant Group brings together venues with distinctive identities and guest experiences. That is exactly why a multi-venue AI service model cannot be built around one generic script.
Axify’s approach is designed to preserve each venue’s tone, availability, booking options, approved Experience descriptions, policies and escalation paths—while giving the group a consistent standard for how guest intent is understood and moved forward.
After launch
Measure completed outcomes—not only answered calls.
Call containment alone does not show whether the integration is working. A useful scorecard combines the guest experience, commercial conversion and operational performance.
Did the guest achieve what they intended?
Did more intent become booked value?
Did the integration improve the shift?
Unresolved demand is operating intelligence. When Axify can show what guests tried to book—not only what they completed—operators gain useful signals for capacity, Experience design, policies and the next workflow to automate.
Axify and OpenTable FAQs
Frequently asked questions
Is Axify listed as an OpenTable Voice AI integration?
Yes. Axify is listed on OpenTable’s Voice AI integrations page, where restaurants can review connected AI phone solutions. Account, market and activation requirements should be confirmed during onboarding.
Can Axify book OpenTable Experiences?
Axify can support configured OpenTable booking journeys, including Experiences, when the relevant availability, descriptions, pricing, policies and integration capabilities are enabled for the venue.
Can Axify explain the difference between two booking options?
Yes. Axify can use approved descriptions and terms to explain meaningful differences such as inclusions, seating area, price, payment structure, turn time and cancellation policy before the guest chooses.
Can Axify change or cancel an OpenTable reservation?
Yes, for supported bookings and changes that comply with the venue’s rules and enabled OpenTable workflow. Restricted Experiences, payment adjustments or policy exceptions may require a different workflow or human assistance.
Does Axify store guest card details?
Axify should not be positioned as a separate card vault. It communicates applicable payment or card-hold requirements and uses the supported booking flow. The exact payment step depends on the venue configuration and enabled integration.
Does Axify replace OpenTable?
No. OpenTable remains the reservation, table-management and guest platform. Axify adds a conversational AI workforce that helps guests complete supported work in OpenTable and connects other hospitality requests to the appropriate systems or people.
Turn more intent into completed work
See the OpenTable Voice AI integration complete reservations and Experiences live.
If OpenTable already helps your venues attract and manage demand, Axify can help more of the conversations around that demand reach a confirmed outcome.
