Privacy Policy

Effective Date: 1st April 2024

Welcome to Axify AI, operated by Axify AI Pty Ltd (“we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal data through the use of our Service and aims to ensure transparency and control over your information.

1. Definitions

For the purposes of this policy:

• “Personal Data” refers to any information that can identify you as an individual, such as your name, contact details, past booking history, credit card information and any other data we collect that can be associated with you.
• “Conversational Data” pertains to the voice interactions you have with our AI, which we record and analyse to improve our services and ensure booking accuracy.
• “Technical Data” includes digital information such as IP addresses, browser types and settings, operating system details, device specifics, and other technical aspects of your interaction with our Service.

2. Information We Collect

We collect various types of personal data to provide and improve our Service. This includes:

• Personal Data you provide such as name, contact information, and credit card details for bookings.
• Conversational Data for service enhancement purposes.
• Technical Data to ensure the optimal functioning of our Service.

We also collect data about your browsing behaviour through the use of cookies and other tracking technologies.

3. Use of Information

Our primary goal in collecting personal data is to provide a secure, smooth, and efficient customer experience. This includes:

• Completing bookings with service providers.
• Improving the functionality and features of our AI and Service.
• Communicating updates and providing customer support.

4. Sharing and Disclosure of Information

We may share your data with:

Service Providers: To facilitate the provision of the Service, such as securing your booking or providing IT support. We limit data access to those entities that need it to perform their service functions.
Legal Compliance: In the event of legal requirements or requests by public authorities, including to meet national security or law enforcement requirements.

We take care to not share your data with any other third parties beyond the essential services.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to remember your preferences, improve your user experience, and for analytical purposes. You can configure your browser to reject cookies, which may affect the functionality of our Service.

6. Data Retention

We retain your personal data for as long as it is necessary for the purposes set out in this privacy policy, and as required by law, such as for tax and accounting purposes. This period will not exceed 5 years post the termination of your use of our Service unless a longer retention period is mandated by law.

7. Data Security

We employ a ‘zero trust’ security model and have implemented rigorous security measures to safeguard your personal data from unauthorized access, alteration, and destruction.

8. Your Rights Under GDPR

In accordance with GDPR, you have the right to:

• Access: Request copies of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Have your personal data deleted under certain conditions.
• Restrict Processing: Limit how we use your personal data.

Please contact our privacy team at privacy@axify.ai to exercise these rights.

10. Updates to This Policy

We may update this policy periodically. The latest version will be posted on this page. We will endeavour to notify you of significant changes through our Service or through other means of contact such as email.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@axify.ai.