Axify × SevenRooms: How Our Integration Turns Every Phone Call into a Seamless, Data-Rich Reservation
Hospitality teams shouldn’t have to choose between flawless guest service and operational efficiency. Our integration with SevenRooms bridges that gap, marrying Axify’s industry-leading voice AI with SevenRooms’ powerful reservation & CRM platform. The result: every table booking or change made over the phone is confirmed in real time, enriched with 360° guest data, and immediately visible to your host stand and marketing team.
1 — Capture & Confirm Reservations Instantly
When a guest calls, Axify’s voice agent checks live SevenRooms availability, offers the best seating options, and writes the confirmed reservation straight into the system—no staff intervention required. By meeting guests where they are (the phone), venues never miss a cover. SevenRooms’ open API funnels those bookings into its centralized CRM, automatically creating or matching the guest profile. SevenRoomsSevenRooms
85 % of calls can be handled end-to-end by Axify today, with 99 % intent accuracy—freeing teams to focus on in-venue hospitality.
2 — Enrich Guest Profiles Without Lifting a Finger
Axify passes caller ID, language preference, and special requests directly into SevenRooms, where they’re merged with POS spend, marketing tags, and loyalty data. SevenRooms’ intelligent CRM “gets smarter over time,” tagging guests automatically so marketers can trigger personalised offers that drive repeat visits. SevenRooms
Example: A caller who mentions a gluten allergy once will arrive to find notes already flagged on their next visit, and they’ll receive an email highlighting your new gluten-free menu.
3 — Manage Existing Reservations with One Simple Command
Need to increase party size, adjust time, inform the venue you are running late or cancel? Callers just tell Axi. The voice agent pulls up the existing booking, applies the change in SevenRooms, and sends real-time confirmations via SMS. Every modification keeps the original guest profile intact, ensuring lifetime value metrics stay clean and marketing attribution remains accurate.
4 — Operational Wins for Busy Venues
High call volumes during peak service – AI answers 24/7; FOH no longer juggles phones & guests
Fragmented data across booking channels – All phone bookings feed the same SevenRooms CRM used for web & social
Missed upsell opportunities – Voice agent surfaces experiences (pre selections, tasting menu, events) during the call and records selections
Manual guest notes – Caller preferences auto-tagged and searchable for future service
5 — Listed & Supported by SevenRooms
Axify appears in the SevenRooms SMS & Voice Integrations directory as “The most advanced voice AI for hospitality operators that ensures no reservation is missed.” SevenRooms That means the integration is vetted, supported, and ready for rapid deployment.
6 — And there is more
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Two-way loyalty insights: Soon, Axify will greet returning VIPs by name and acknowledge their last visit’s favourite dish.
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Unified performance dashboard: Combined analytics surface call-to-cover conversion rates alongside marketing ROI.
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Global roll-out: Multi-venue groups can enable the integration once and propagate it across every location in their SevenRooms enterprise account.
Ready to Turn Calls into Data-Driven Delight?
If you’re already a SevenRooms customer, enabling Axify takes minutes—no code, no downtime. Reach out to your Axify customer success manager or book a demo to see the integration live.
Fewer missed calls, richer guest insights, and happier teams—welcome to the future of phone reservations.
Get Started with Axify
Ready to reduce call volume and enhance guest satisfaction? Contact Axify today for a free demo and see how AI can revolutionize your hospitality operations.
